Terms & Conditions
Last updated: May 2026
By placing an order with JioJio, you agree to the following terms.
Orders & Payment
1) Orders are confirmed only upon receipt of full payment.
2) Pricing for customised gifts is confirmed following consultation and finalised before payment is made.
Cancellations & Refunds
1) You may cancel your order at any time by emailing us at jiojioenquiries@gmail.com.
2) Cancellations made more than 3 days before your scheduled delivery date are eligible for a full refund.
3) Cancellations made within 3 days of the scheduled delivery date are not eligible for a refund, as items will have been sourced and prepared.
4) If JioJio needs to cancel your order for any reason, you will receive a full refund and the option to reschedule.
Delivery
1) Standard delivery is S$15. Additional surcharges apply for restricted zones (Sentosa, Jurong Island).
2) Your preferred delivery time range is selected during checkout. JioJio will make reasonable efforts to fulfil this, but exact times cannot be guaranteed.
3) JioJio is not liable for failed deliveries if the recipient is unavailable during the selected time range.
Products & Packaging
1) All sales of goods are final. We do not accept returns or offer refunds on these items.
2) Product images are for illustration purposes only. Actual items and packaging may vary based on stock availability.
3) Fresh fruits are seasonal and subject to market availability at the time of assembly.
4) JioJio reserves the right to substitute items with alternatives of equal or greater value if a specific item is unavailable.
Damaged Items
1) If your hamper arrives damaged, please contact us within 24 hours of delivery with a photo of the item(s). We will assess each case and offer either a replacement or a refund at our discretion.